Customer Service / Call Centre CSO

Telephone/ Call Operator (Shift Work/ East)

Full-Time

Job Description

Responsibilities:

  • Receive incoming calls
  • Retrieve incident location from caller
  • Input required details into Emergency Call Taking (ECT) form
  • Perform telephone triaging and medical advisories to caller for medical calls based on the guidelines as provided by authority
  • Route the completed ECT form to authority’s resource dispatcher

Requirements:

  • Min GCE ‘O’ Level with credit in English
  • Be proficient in both verbal and written English and Mother Tongue language
  • Possess basic computer literacy skills (Microsoft Office apps/internet)
  • Good interpersonal & oral communication skills (confident & well-articulated)
  • Be able to work under pressure especially when there is a sudden surge of calls
  • Preferably possess working experience in a call centre environment or medically related organization
  • Those with medical related qualifications would have an added advantage
  • Only Singaporeans and able to start work immediately
  • Able to commit the following shift cycle hours:
  • 1st Day Duty: 8am to 8pm
  • 2nd Day Duty: 8pm to 8am
  • Day 3 & 4: Off duty days

Other details:

  • Location: East (Ubi)
  • Salary Range: S$ 1,500 (no medical knowledge) / S$1,600 (with medical knowledge)
  • Start: 5 Feb 2018 (tentative) to 30 Nov 2019
  • On the job training will be provided

If you feel that you are what we are looking for, kindly send in your resume in MS Words and Education Certificates to Kezia at kezia@rmagroup.com.sg and Clarissa at clarissachan@rmagroup.com.sg, stating your availability and salary expectations. We regret to inform that only shortlisted candidates will be notified. This is an outsourced role.

 

EA Licence No.: 93C4403

EA Registration No.: R1660434
 

 


Company Overview


RMA Group, a multi-disciplined business services group, was established in 1988. Our mission is to maximize shareholders’ values and satisfy our customers’ needs, while providing our employees a rewarding and productive work environment while conducting our affairs responsibly in the community.

Product & Services

With Multi National Company as our main clients, we always ensure that we provide the best service to our Clients. We assist the Clients in their recruitment, payroll administration, timesheet administration, and leave administration. We also provide customized HR services according to Client’s needs.

Overview

  • Position Level: Non-Executive
  • No. of Vacancies: 10
  • Rate: - / month
  • Location: Singapore / East UBI
  • Min Year of Experience: 0
  • Education Level: Primary/Secondary School/"O" Level
  • Field of Study: Others
  • Grade:
  • Skills: Proficient in MS Applications
  • Languages: English
  • Posting Date: 04-Jan-2018
  • Posting End Date: 23-Jan-2018
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