Privacy Policy

Last updated: March 2020
 
RMA Consultants (“we,” “our,” “us”) are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, please contact us at [email protected]
 
When you visit our website, www.consultants.com.sg (“Site”) and use our services, you entrust us with your personal information and we take your privacy very seriously. In this notice, we define our privacy policy in the most transparent way possible on what information we collect, how we use it and what rights you have concerning it. We hope you take some time to read it, as it is important to you as it is to us. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our Site.
 
This Privacy Policy applies to the information that we will collect, use, and disclose, including Personal Information that we obtain about visitors to our website, our contact number, our social media applications (“Apps”) such as Facebook, Twitter, Instagram, LinkedIn and YouTube, and/or any related services, sales, marketing or events (we refer to them collectively in this policy as the “Sites”).
 
Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us.
 
1. What information do we collect?
 
Personal information you disclose to us
 
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services. Other voluntary information provided to us will also be collected when you participate in activities on the Sites, such as commenting or posting messages or by contacting us through contact number and email address.
 
The personal information we collect can include the following:
 
Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and any other contact data or information provided by yourself.
 
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
 
Social Media. We maintain a presence on several social networking and blogging platforms, such as WhatsApp, Facebook, Instagram, Google, LinkedIn and Twitter. Through these platforms and features, we receive or may share information about you, and this Privacy Policy applies to that information as well.
If you choose to communicate with another user or us through social features available on our website or mobile applications or through our social media pages, or other similar communication or messaging features or services, such information may be made publicly available. For security purposes, please do not include any password, social security number, payment card or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate.
 
Information automatically collected
 
We automatically collect certain information when you visit, use, or navigate the Sites. This information does not reveal your specific identity like your name or contact information but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.
 
Information collected from other Sources
 
We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms such as Facebook, as well as from other third parties including social media profile information such as your name, gender, birthday, email, current city, state and country, user identification numbers for your contacts, profile picture URL and any other information that you choose to make public.
 
2. How do we use your information?
 
We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your Consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.
 
We use the information we collect or receive:
 
  • To facilitate account creation and logon process with your Consent.
  • To send you marketing and promotional communications for Business Purposes and/or with your Consent. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “Your Privacy Rights” below).
  • To send administrative information to you for Business Purposes, Legal Reasons and/or possibly Contractual. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To post testimonials with your Consent. We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your Consent to use your name and testimonial. If you wish to update or delete your testimonial, please email us at [email protected] and be sure to include your name, testimonial location, and contact information.
  • Request Feedback for our Business Purposes and/or with your Consent. We may use your information to request feedback and to contact you about your use of our Sites.
  • To protect our Sites for Business Purposes and/or Legal Reasons. We may use your information as part of our efforts to keep our Sites safe and secure for fraud monitoring and prevention.
  • To enable user-to-user communications with your Consent. We may use your information to enable user-to-user communications with each user’s Consent.
  • To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and/or possibly Contractual.
  • To respond to legal requests and prevent harm for Legal Reasons. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.
 
3. Will your information be shared with anyone?
 
We only share and disclose your information in the following situations:
 
  • Compliance with Laws. We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena, including in response to public authorities to meet national security or law enforcement requirements.
  • Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. These services include data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand online activity. Unless described in this policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
  • With your Consent. We may disclose your personal information for any other purpose with your Consent.
4. Do we use cookies and other tracking technologies?
 
The Site is built on WordPress.org. While RMA has no additional plugins installed that use Cookies or other tracking technologies on our Site, WordPress uses Cookies or tiny pieces of information stored on your computer for user verification purposes. Additionally, WordPress uses cookies for logged in users and for commenters. The commenter cookies are set to expire a little under one year from the time they are placed. For further information on how WordPress uses Cookies, please visit https://wordpress.org/support/article/cookies/
 
5. Do we use Google Maps?
 
This website, mobile application, or Facebook application uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.
 
By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. By using our implementation of the Google Maps APIs, you agree to allow us to gain access to information about you, including personally identifiable information such as usernames and non-personally identifiable information such as location.
 
For a full list of what we use the information for, please see the previous sections titled “Use of Your Information” and “Disclosure of Your Information.” You agree to allow us to obtain or cache your location. You may revoke your Consent at any time. We use information about location in conjunction with data from other data providers.
 
6. Is your information transferred internationally?
 
Our servers are located in Singapore. If you are accessing our Sites from outside of Singapore, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “Disclosure of Your Information” above), in Singapore, Vietnam, Indonesia and other countries.
 
If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will, however, take all necessary measures to protect your personal information following this privacy policy and applicable law.
 
7. How long do we keep your information?
 
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a more extended retention period is required or permitted by law such as tax, accounting or other legal requirements. No purpose in this policy will require us to keep your personal information for longer than the period of time in which you have an account with us.
 
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, because your personal information has been stored in backup archives, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
 
8. How do we keep your information safe?
 
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
 
9. Do we collect information from minors?
 
We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and Consent to such minor dependent’s use of the Site and Apps. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to delete such data from our records promptly. If you become aware of any data we have collected from children under age 18, please contact us at [email protected]
 
10. What are your privacy rights?
 
In some regions like the European Economic Area, you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
 
If we are relying on your Consent to process your personal information, you have the right to withdraw your Consent at any time. Please note however, that this will not affect the lawfulness of the processing before its withdrawal.
 
Account Information
 
You may at any time, review or change the information in your account or terminate your account by:
 
  • Logging into your account settings and updating your account
  • Contacting us using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
 
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. You can also opt-out by:
 
  • Noting your preferences at the time, you register your account with the Sites.
  • Contacting us using the contact information provided below
 
11. Do we make updates to this policy?
 
We may update this privacy policy from time to time. An updated “Revised” date will indicate the updated version and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
 
12. How can you contact us about this policy?
 
If you have any further questions or comments about us or our policies, email us at [email protected] or contact us by post at:
 
8 Kaki Bukit Avenue 1,
#05-05/06/07/08,
Singapore 417941
 
Attention: Privacy Officer